The U.S. Department of Commerce is excited to celebrate the first graduating class of Customer Experience (CX) Champions and CX Advocates. These 50 graduates are the Department’s newest champions and advocates for improving CX. They successfully completed industry-leading customer experience curricula provided to the Department by Forrester Research, Inc. Representing nearly every bureau and most...

Two years ago, President Biden signed an Executive Order on Transforming Federal Customer Experience and Service Delivery . The Department of Commerce answered the call by including Customer Experience (CX) in its Fiscal Year 2022-2026 Strategic Plan . Today, the Department highlights progress made to provide customers with first-rate services that are easy to access, equitable, effective, and...